Every dealership is different, but most clients see initial improvements within 30 days and significant cultural changes within 3-6 months. Complete transformation typically takes 6-12 months, with ongoing coaching available for sustained results. We work at a pace that suits your team and ensures lasting change.
Yes, we work with independent dealers, franchise dealers, and dealer groups across the UK. Whether you're a small family business or a larger operation, our transformation methods adapt to your specific situation, team size, and market challenges.
Our clients typically see improved customer satisfaction scores, higher staff retention, increased referrals, better online reviews, and sustainable profit growth. Most importantly, you'll become the dealership customers genuinely love to deal with - the one they recommend to friends and family.
We specialise exclusively in the automotive industry with over 25 years of hands-on experience. We understand the unique challenges car dealers face - from finance regulations to customer expectations. Our approach focuses on building genuine relationships, not just closing deals.
Absolutely! Our Customer Experience & Marketing service includes live streaming, social media strategy, and online reputation management. We help showcase your transformed culture to thousands of potential customers, amplifying the positive changes you're making.
This is common and completely normal. Our approach focuses on showing benefits rather than forcing change. We work with your team at their pace, demonstrating how these improvements make their jobs easier and more rewarding. Most resistance disappears once people see the positive results.
Yes, we provide ongoing coaching and support to ensure your transformation sticks. Many clients continue working with us monthly or quarterly to maintain momentum, address new challenges, and continue growing their culture of excellence.
We track multiple metrics including customer satisfaction scores, staff turnover rates, online reviews, referral rates, and profit margins. But the most important measure is simple - when customers start saying they love dealing with your dealership, you know the transformation is working.
